Shipping policy
Shipping Policy for Dogwood City Adventure Club
Effective Date: June 28, 2024
1. Introduction
Welcome to Dogwood City Adventure Club, operated by Epic Swan LLC. This Shipping Policy provides information on the shipping terms and conditions for purchases made through our website, dogwoodcityatl.com (the "Site").
2. Order Processing Time
- Order Confirmation: Once your order is placed, you will receive an order confirmation email. Please check this email to ensure all details are correct.
- Processing Time: Orders are processed within [1-3 business days]. Processing times may vary during peak seasons or due to high order volumes.
3. Shipping Methods and Delivery Times
We offer various shipping options to meet your needs. The estimated delivery times are noted upon checkout.
Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier delays.
4. Shipping Rates
Shipping rates are calculated based on the weight of your order, the shipping method selected, and the delivery destination. You can view the shipping costs during the checkout process before completing your purchase.
5. Shipping Within the United States Only
We currently ship to addresses within the United States only. We do not offer international shipping at this time.
6. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through the carrier's website.
7. Shipping Address
Please ensure that your shipping address is correct and complete to avoid any delivery issues. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
8. Lost or Damaged Packages
- Lost Packages: If your package is lost in transit, please contact us at support@dogwoodcityatl.com so we can assist you with filing a claim with the carrier.
- Damaged Packages: If your package arrives damaged, please take photos of the damage and contact us immediately at support@dogwoodcityatl.com. We will work with you to resolve the issue.
9. Shipping Restrictions
Certain products may be subject to shipping restrictions due to size, weight, or regulatory requirements. We will notify you if any items in your order cannot be shipped to your specified address.
10. Contact Us
If you have any questions or concerns about our shipping policy, please contact us at:
Dogwood City Adventure Club
Epic Swan LLC
Email: support@dogwoodcityatl.com
Address: 510 Cityview Ct NE, Atlanta, GA 30308
This Shipping Policy is designed to provide clear information about our shipping practices and ensure a smooth delivery experience for our customers.